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FAQ & Solutions Guide

Our FAQ and solutions guide covers everything from modem troubleshooting to mobile email configuration.

How do I connect my TV to WiFi?

So you have internet connection already, there are many things you want to do, or watch. You have your favorite streaming account ready to go over a marathong of the newest sit-com, but your Smart TV won't connect. This doesn't have to be a frustrating experience. The best chance is that your TV's manufacturer already has instructions on how to do this, so we want to save you a bit of time and gathered the top brand's instructions below. Simply look for your TV brand, click on the link and follow the instructions!







My internet is offline

If your internet is offline, there are several steps you can take to troubleshoot and potentially restore your connection. Here's a step-by-step guide to help you:

1. Check Your Router and Modem:

Ensure that your router and modem are powered on and have all the necessary cables securely connected.
Look for any indicator lights on the router and modem that might indicate connectivity issues.

2. Restart Your Router and Modem:

Unplug the power cables from both the router and modem.
Wait for about 10-15 seconds, then plug the power cables back in.
Allow a few minutes for the devices to fully restart and establish connections.

3. Check Other Devices:

If possible, check if other devices in your home are also experiencing internet connectivity issues. This will help determine if the problem is isolated to a single device or a broader network issue.

4. Use Ethernet Cable (Wired Connection):

If you have an Ethernet cable, try connecting your device directly to the router using the cable. This can help determine if the issue is related to Wi-Fi or the overall network.

5. Restart Your Device:

Restart the device (computer, smartphone, tablet) that is experiencing internet issues. Sometimes, a simple restart can resolve connectivity problems.

6. Consider Mobile Data or Alternate Network:

If you need internet urgently and your home connection is still down, you can use your mobile data if you have a cellular data plan or connect to an alternative Wi-Fi network, such as a public hotspot.

7. Contact Flume Internet Support:

If none of the above steps work, it's a good idea to text our customer support line at
+1 (855) 913-5863. We can check for any outages in your area or provide further assistance.

Remember that troubleshooting steps can vary based on your specific situation and the devices you're using. It's also a good idea to consult any user manuals or support resources provided by your personal device manufacturer for more tailored guidance.

Tips to improve your internet quality

Having a weak Wi-Fi signal can be incredibly frustrating, especially when you are trying to stream a movie, play an online game, or work from home. Fortunately, a Wi-Fi extender can help solve this problem by amplifying your existing signal and extending its range. Sometimes this isn’t the solution, but often Wi-Fi extenders can be used incorrectly. In this blog post, we will explore how to use a Wi-Fi extender correctly and offer some tips to improve your internet experience.

What's a VPN?

Please read our blog post covering VPN's, to learn a bit more about privacy and security measures when using the internet.

A Parent’s Guide to Online Safety for Children

As children spend more time online than ever before, parents and guardians must prioritize online safety. The internet can be a fantastic tool for learning, connecting, and exploring, but it can also pose various risks to children. Therefore, it is essential to educate children about online safety and teach them how to protect themselves. Here's our article with some tips to ensure your child stays safe online.

Streaming 101: A Beginners Guide

Streaming TV has become increasingly popular in recent years, offering a convenient and cost-effective way to access your favorite television shows and movies. With so many options available, it can be overwhelming for beginners to navigate the world of streaming. In this guide, we'll provide you with a comprehensive overview of everything you need to know to get started with streaming TV.

What is the Internet?

It's hard to imagine a world without the internet, it has truly become an integral part of our daily lives. It has revolutionized the way we communicate, access information, and do business. However, for some, the internet can be overwhelming, especially for those who are new to it. In this article, we'll cover some of the basics of the internet to help you better understand what it is and how it works.

Add a Payment Method to your Flume Account

A payment method is needed to complete your monthly bill payment or to pay other services such as upgrading your base plan to the 1GB plan or requesting a WiFi extender. To add a payment method please:

1. Go to My Flume

2. Enter your Email address and password. If you forgot your password, please click on the "Forgot Password?" link and submit your email. You will be sent a new link to set a new password.

3. On your Flume Home Page, navigate to the Payment information section as shown in the screen below and add a credit or debit card. Click save when you have made sure the correct information is entered.

My property is having internet problems or an outage

Please contact Flume Internet immediately if your property is having any service disruptions and our team will work to resolve it as soon as possible.

Need Help? Contact Us!

Our support team is here to help with any technical hiccups you encounter. We’re standing by, ready to assist at a moment’s notice. Don’t hesitate to reach out, even if it’s just for recommendations for what to stream on your new fiber optic internet!

Are you located in Simi Valley? Check out the Simi Valley FAQs page.